Library & Circulation News

If you received a message that your Overdrive account has expired, please contact your local library to ensure your account is updated. Library accounts expire every two years.

 Item expired? 

If an item you had checked out through Overdrive or Libby has expired, you will have to place a new Hold in the Overdrive or Libby app. When other patrons are waiting, you will be added to the queue. When nobody else is waiting, you will be able to "Borrow now."

Tip: Change your app settings to default to a 21 day check out to enjoy the maximum loan period.  Session expired - Log back in to the Overdrive or Libby app. 

We recommend that you upgrade to the Libby app if you have not already dones so. Libby help CWMars Overdrive Help This resource is provided by CW MARS member libraries, and the Massachusetts Board of Library Commissioners with funding from the Institute of Museum and Library Services and the Commonwealth of Massachusetts.  

We know some of our visitors with Charter email aren't getting their holds notifications, so we wanted to give some steps on how to make sure they make it all the way to your inbox.

What can I do?

1. Check your Spam folder, if you see a library message there you can mark the email as Not Spam. (You have likely already done this step if you've come to us for help on this before)

2. Set illpn@cwmars.org as an approved email, there are two ways to do this:

2a. Filter Settings:

Using a web browser, login to your Charter email <https://webmail.spectrum.net>

Click on "Settings" and then "Filters and Blocked Senders."

Make sure there are no filters or blocked senders listed that might affect that incoming email. 

Just to be sure, add the domain "cwmars.org" to the 'Safe Senders' list.

2b. Add illpn@cwmars.org to your Contacts:

At Charter.net, addresses in your Contacts list are exempt from being treated as spam.

In your inbox, select the Addresses tab, then click New Contact. 

Enter illpn@cwmars.org into the contact form and click OK.