If you received a message that your Overdrive account has expired, please contact your local library to ensure your account is updated. Library accounts expire every two years.
If an item you had checked out through Overdrive or Libby has expired, you will have to place a new Hold in the Overdrive or Libby app. When other patrons are waiting, you will be added to the queue. When nobody else is waiting, you will be able to "Borrow now."
Tip: Change your app settings to default to a 21 day check out to enjoy the maximum loan period. Session expired - Log back in to the Overdrive or Libby app.
We recommend that you upgrade to the Libby app if you have not already dones so. Libby help CWMars Overdrive Help This resource is provided by CW MARS member libraries, and the Massachusetts Board of Library Commissioners with funding from the Institute of Museum and Library Services and the Commonwealth of Massachusetts.
February 23, 2022
In follow-up to previous announcements, effective today, the legacy OverDrive app is no longer available to download from the Apple App Store, Google Play, or the Microsoft store.*
Users who have the OverDrive app (mobile or desktop) installed will still be able to use it without disruption. All users can continue to access RML's OverDrive website.
Please switch over the Libby app. https://libbyapp.com/library/cwmars
*Please note it may take several hours for this change to be reflected in all app stores.
Saturday closings due to holidays: RML is closed Saturdays when Monday is a holiday.
Saturday, May 28, 2022 (Memorial Day weekend)
Saturday, June 18, 2022 - Closed for Juneteenth
Saturday, July 2, 2022 (July 4th weekend)
Saturday, September 3, 2022 (Labor Day weekend)
Saturday, October 8, 2022 (Columbus Day weekend)
Friday November 11, 2022 (Veterans Day)
Thursday, November 24, 2022 & Friday, November 25, 2022 (Thanksgiving Day & weekend)
Friday Dec. 31, 2021 (New Year's Eve)- Closed
Saturday Jan. 1, 2022 (New Year's Day) - Closed
Saturday, January 15, 2022 (Martin Luther King, Jr. Day weekend)
Saturday, February 19, 2022 (President's Day weekend)
Saturday, April 16, 2022 (Patriots Day weekend)
We know some of our visitors with Charter email aren't getting their holds notifications, so we wanted to give some steps on how to make sure they make it all the way to your inbox.
What can I do?
1. Check your Spam folder, if you see a library message there you can mark the email as Not Spam. (You have likely already done this step if you've come to us for help on this before)
2. Set email@example.com as an approved email, there are two ways to do this:
2a. Filter Settings:
Using a web browser, login to your Charter email <https://webmail.spectrum.net>
Click on "Settings" and then "Filters and Blocked Senders."
Make sure there are no filters or blocked senders listed that might affect that incoming email.
Just to be sure, add the domain "cwmars.org" to the 'Safe Senders' list.
2b. Add firstname.lastname@example.org to your Contacts:
At Charter.net, addresses in your Contacts list are exempt from being treated as spam.
In your inbox, select the Addresses tab, then click New Contact.
Enter email@example.com into the contact form and click OK.