COVID Test - Via Mail

We know some of our visitors with Charter email aren't getting their holds notifications, so we wanted to give some steps on how to make sure they make it all the way to your inbox.

What can I do?

1. Check your Spam folder, if you see a library message there you can mark the email as Not Spam. (You have likely already done this step if you've come to us for help on this before)

2. Set illpn@cwmars.org as an approved email, there are two ways to do this:

2a. Filter Settings:

Using a web browser, login to your Charter email <https://webmail.spectrum.net>

Click on "Settings" and then "Filters and Blocked Senders."

Make sure there are no filters or blocked senders listed that might affect that incoming email. 

Just to be sure, add the domain "cwmars.org" to the 'Safe Senders' list.

2b. Add illpn@cwmars.org to your Contacts:

At Charter.net, addresses in your Contacts list are exempt from being treated as spam.

In your inbox, select the Addresses tab, then click New Contact. 

Enter illpn@cwmars.org into the contact form and click OK.

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