Borrowing Policies & Using Your Library Card

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Log in to your account at cwmars.org by typing in your library card number and your pin number. Please call to reset yourpin if you do not have it.
Click on Manage Your Account in the top right corner for:

• Checked out items
• Overdue books
• Hold requests
• Lost book fees
• Your lists
• History of checked out items
• History of hold

If you have never logged into your account:

• Your user name is your library card number
• Your default PIN is set automatically to the last four digits of your phone number. Please log in and change your pin number. 

Forgot Your PIN or Your PIN Isn't Working? 

• Please call the Circulation Desk at 508-754-0793 to have a library staff member reset your PIN.
• Change Your PIN: Login as usual, then click the "Account Preferences" -> "Personal Information" tabs to change your PIN immediately.

• Email: the library only uses your email address to send notices to alert you: 1) when a requested item (Hold) has arrived 2) when an item will be due in 2 days 3) when an item is 2 weeks overdue. 

• Changing your Email: Log in, then click on "Update Email Info" then "Account Preferences" -> "Personal Information" tabs.

• Not receiving email: Please add illpn @ cwmars.org to your email's safe list.

You cannot place Holds or check out materials (print or digital) if your card is blocked.

Why your card may not work:

• Your card is expired. You must renew your card in person or by phone. We will check that your address, phone, and email address are correct, and then your card will be renewed for another 2 years.
• You have a library item that is more than 28 days late. You must return the item before you can use your card. If visiting the library, please bring the item(s) to the Check-Out/Circulation Desk, and we will check it in immediately.
• You owe $10 or more in fees. You must pay enough of the fees to take your balance below $10, before you can use your card. Click here to pay your fines.

You may borrow up to 50 items at one time. Most items have a 3-week loan period and will be automatically renewed for 3 more weeks. Other items have a 7-day loan period and will be automatically renewed for 7 more days. Please read below for more information.  

Type of Material                           Loan Period          Limit per card          Fine

All items combined in CW Mars        varies                            50                        -

Books                                                3 weeks                         –                        none

CD (Audiobooks or Music)                3 weeks                        20                       none

DVDs                                                1 week                           20                       none

Equipment: Telescope                      1 week                           1                    $1 per day

Literacy Kits                                      3 weeks                  1 per family           $1 per day

Magazines                                        1 week                    1 per family               none

Museum Passes                               3 days                    1 per family           $1 per day

Nintendo Switch Games                   1 week                   1 per family          $1 per day

STEM Kits                                        3 weeks                  1 per family           $1 per day

*Richards Memorial Library does not charge daily on most materials unless otherwise noted above. If you request books from other libraries, you are subject to their loan periods and fines.

 Most items are automatically renewed once. Please call the library if you require more time with an item. Items with holds or items owned by other libraries may not be available for additional renewals. 

You may place holds on items from other libraries. Please note that the network limits you to 20 Holds pending at one time. Contact the library if you need assistance.

Items over 28 days late will be marked as LOST in the system and automatically billed. Bills for materials will be cleared once the item is returned in good condition. If the item is lost or damaged, you must pay for a replacement. 

Replacement copies are NOT accepted. Thank you for your cooperation. 

Paying for lost items:

• By credit card - Please log intoyour account at Paxton.cwmars.org 
• In person: Write out check to Richards Memorial Library or pay in cash.

The Library cannot give refunds on lost items that have already been paid for even if they are found at a later date. You may keep the item or donate it back to the Library.

Lost or damaged items belonging to other libraries are subject to that library's replacement policy.

For questions, please contact Richards Memorial Library (508) 754-0793.